Frequently Asked Questions

Q. From what materials are R·O·M Roll-Up Doors made?

1. R·O·M Roll-Up Doors are made of the highest quality aluminum, which is extremely hard and resistant to abrasion. All door finishes are extremely durable and should maintain their original appearance indefinitely with a regular cleaning program.

Q. How are R·O·M Roll-Up Doors cleaned and maintained?

1. Utilizing a sponge with mild soap or detergent, the roll-up door slats are easily cleaned. Mild soap and water also removes dirt and grime build-up from the tracks. Spraying the tracks with dry (non-petroleum based) silicone is recommended; this will enhance the smooth opening and closing of the roll-up door. Do not use grease, which may cause a build-up of soil and dust.

Q. How is tension adjusted on the roll-up doors?

1. The factory setting of the spring tension is set at equilibrium, where the load required to lift the curtain is approximately the same as that required to close it. Should tension ever need to be adjusted, it can be done easily following R·O·M-provided instructions.

Q. What types of warranties are available?

1. Comparable to most fire and emergency vehicle warranties, R·O·M Roll-Up Doors are strongly backed by our 36-month warranty on equipment and parts and 60-month warranty on wet paint. Electronic components are covered for 12 months.

Q. Does installing roll-up doors affect vehicle delivery time?

1. R·O·M Roll-Up Doors can actually be installed in less time than swing-out doors. Pre-drilling of parts in our factory-- as well as custom bottom sills, side track trimming, and pre-mounting of striker blocks, switches and power components – saves labor and money for OEMs and end customers.

Q. How are R·O·M Roll-Up Doors supported after the sale?

1. R·O·M offers the most extensive service and support network in the industry. Our dedicated inside sales support team includes technical customer service; we provide access to the expertise of our engineering department; Territory Managers located throughout the United States provide personal service; and our central U.S. location ensures timely delivery of replacement parts.

Q. Can existing vehicles be retrofitted with roll-up doors?

1. You don't have to wait for a new vehicle to benefit from roll-up doors. With minor modifications, existing vehicles can have brand-new R·O·M Roll-Up Doors installed.

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